Are samples available?
Unfortunately at this time we are unable to offer samples.
What payment methods are available?
You can pay for your order through PayPal or by using a Visa, MasterCard, or Maestro card.
How long will delivery take?
Goods to UK addresses should arrive within 5-7 working days. A signature may be required. Please advise of any special delivery instructions or if you require goods to be delivered to a different address. For full delivery and shipping details, head to our Terms, Delivery and Returns page.
How can I track my order?
Log into your account on our website by clicking on My Account. Go to My Orders (you will be able to view your purchase history) and click on View order & track. Here you will be notified when your order has been dispatched and will be provided with a tracking number. You will also be given a link to track your order via our courier's website. Alternatively, if you do not have an account with us, you will be notified via email when your order has been dispatched and will be provided with a tracking number.
How do I return my order?
For information on how to return your order, please visit our Terms, Delivery and Returns page.
How do I care for my Mat Factory product?
We've put together a care guide on how to look after your Mat Factory product, please click here to read our full Wash and Care instructions.