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The Mat Factory
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01204 70 50 70

sales@thematfactory.co.uk



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GENERAL FAQ


Q: Are there any hidden costs?

NO - All our prices include VAT and FREE UK delivery unless otherwise stated.


Q: Is there a delivery charge?

All deliveries to UK mainland customers are absolutely FREE.

Express delivery services are available on some product lines for an additional fee.

For overseas and offshore destinations there is a nominal charge.

For more details please view our Delivery Terms page.


Q: Can I cancel my order?

Yes, you can notify us by email before we have dispatched the goods to you, we will then cancel your order and refund you the full amount.

Where goods have already been dispatched to you, you can return the goods to us in accordance with clause 5.2 of our Cancellation and Returns Policy. We will refund you the original order amount upon reciept of the returned goods. Please note; the returns carriage cost will be borne by you.

Please read our full Terms and Conditions for further details.


Q: Can I return my product?

Yes, you can return goods you have ordered from us in an unused state, for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. Please read our Terms and Conditions for further details.


Q: Are my payment details secure?

Yes, we are fully compliant with Trusted Shops ISIS (Internet Shopping Is Safe) Accredited Retailer Terms. Our cart system is fully automated, at no time is any staff member able to see, recall or copy your payment details in part or whole.

We are SSL Certified by Trustwave you can verify this by locating the padlock icon within your browser window whilst you are on the Checkout Page or click the Trustwave link below.

Your payment details are handled by Sage Pay PROTOX - one of the UK's largest independent payment service providers, with secure on-line credit and debit card payment solutions.



Verisign Sagepay HSBC

PayPal

If you make a payment by telephone, our staff will enter your information directly into a secure banking system while you are on the phone. You will also receive an e-mailed receipt confirming your payment. Our company fully complies with all available laws regarding the handling of personal information. For further details, please read our privacy statement.





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Kleen-Tex - make more of your floor

Official Kleen-Tex Partner

TMF® is a Registered Trademark of Kleen-Tex Industries Limited UK00003151644

The Mat Factory is a trading name of Kleen-Tex Industries Limited

© Copyright 1967-2017 All rights reserved, Kleen-Tex Industries Limited, Registration Number 3847996, VAT Number 732443452





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