The Mat Factory https://www.kleen-tex.eu/group/ Shop at the official The Mat Factory website for a range of washable door mats, rugs and The Mat Factory. Unique designs and British made - Free UK Delivery! https://www.thematfactory.co.uk/img/matfactory-logo.svg +443306781331 https://www.thematfactory.co.uk/terms-and-delivery/?t=1

Terms, Delivery and Returns

Returns

  • Please return goods within 28 days of purchase, following instructions on the dispatch note and send to the address below
  • Please complete the returns form indicating which product you would like to return and the reason for the return
  • Post and packing costs are non-refundable, however in the event of the goods being faulty we will cover costs for return postage (please contact a customer service representative on 01204 705070 prior to sending in this instance).
  • We recommend using a signature service (ie; registered post) as The Mat Factory cannot be held responsible for any items that do not reach us

Returns address

The Mat Factory c/o Kleen-Tex Industries Ltd.
Unit 717 Eddington Way, 
Birchwood Park,
Warrington, WA3 6BA
United Kingdom